Siff Solution Desk
Uninterrupted contact from the moment your machine is delivered: mechanical and electronic support requests are handled the same day, remotely or on site.
When a machine is purchased from Siff Elektromekanik, the Siff Solution Desk team stays in uninterrupted contact with the customer from delivery onwards. Support requests on mechanical and electronic matters are forwarded to the Solution Desk, and remote or on-site support is provided the same day.
For all your welding machines and welding systems in use, whether Siff or any other brand, we provide your operators, maintenance staff or management team with on-site, at-the-machine expertise, technical measurement, troubleshooting and welding training, once and covering the whole machine park, and we report the results.
24-hour remote support
Including holidays, together with the WhatsApp service.
On-site service within 24 hours
On-site technical service requests are met and the problem is resolved.
Spare parts
Same day, or within 3 working days at most depending on stock.
Free repeat training
Technical training is repeated when your operator, foreman or maintenance staff changes.
Need support?
Tell us your machine type and the problem, and we will get back to you the same day.